FAQ
Libjo Ecom Limited
1. How long does delivery take?
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays. Transit time is 1–3 business days (Monday to Friday), with a total delivery time of 3–6 business days. Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.
2. Do you offer free shipping?
We offer free shipping on all orders, with no minimum purchase. We currently ship throughout Hong Kong.
3. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
4. What payment methods do you accept?
We accept the following credit and debit cards: American Express, Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Shop Pay. All prices and amounts are listed in USD.
5. How is my personal information protected?
We take reasonable steps to protect your personal information from unauthorized or accidental access, processing, erasure, loss or use. We do not keep personal information longer than is necessary for the purposes for which it was collected.